As soon as I discovered that over $600 was stolen out of my LR account, I got onto a live chat. That person told me to submit a ticket to their abuse dept. which I did immediately. 24 hours later, when I still had heard nothing, I submitted another ticket. 24 hours after that I got onto another live chat. I was told then that their abuse dept. was \"in training\". COME ON!!! I submitted yet another ticket. The next day I got onto another live chat & was told to be patient - I might not hear back from them for a month. YOU HAVE GOT TO BE KIDDING ME!! I am posting my experience every where I can find on the internet so people know that (1) your money is NOT safe in LR and (2) they don\'t give a rat\'s you-know-what.